JoinMeWaka Terms of Service
Last Updated: 17th of October, 2025
Welcome to JoinMeWaka — the smart, safe, and sustainable way to share your journey and save together.
By accessing or using the JoinMeWaka mobile app, website, or related services (“Service”), you agree to these Terms of Service (“Terms”). Please read them carefully before using our platform.
1. Acceptance of Terms
By creating an account, accessing, or using JoinMeWaka, you agree to comply with and be bound by these Terms, our Privacy Policy, and any other policies referenced herein.
If you do not agree, please do not use the Service.
2. Eligibility
You must:
Be at least 18 years old to use JoinMeWaka.
Provide accurate and complete information during registration.
Maintain a valid form of identification and, if driving, a valid driver’s license, vehicle registration, and insurance.
JoinMeWaka may verify your documents or suspend your account if information is found to be false or incomplete.
3. User Verification
JoinMeWaka requires all users (drivers and passengers) to undergo a verification process which may include:
Mobile number verification
Government ID upload
Driver’s license and vehicle document checks
Ratings and community reviews
Verification does not guarantee the conduct of users. JoinMeWaka is not responsible for actions taken by any user before, during, or after a ride.
4. Use of the Service
JoinMeWaka is a ridesharing platform, not a transportation provider.
Drivers and passengers connect independently to share rides and split costs.
JoinMeWaka does not own vehicles or employ drivers.
All arrangements are made between users at their own discretion.
You agree to use the Service only for lawful purposes and in compliance with all applicable regulations.
5. Ride Posting & Matching
Drivers may post available rides by specifying route, time, available seats, and per-seat cost.
Passengers may request rides that match their preferences.
JoinMeWaka uses smart matching technology to connect compatible users based on:
Routes and timing
Preferences such as music, conversation style, and comfort options
JoinMeWaka does not guarantee ride availability or compatibility.
6. Payments
Ride payments are based on per-seat pricing set by the driver within platform limits.
Payments may be made via wallet, card, or cash.
JoinMeWaka may charge a service fee on completed rides.
Refunds for cancelled rides are subject to the Cancellation Policy in the app.
JoinMeWaka is not responsible for any direct payments made outside the platform.
7. Cancellations and Refunds
Both drivers and passengers may cancel rides according to the app’s cancellation timelines.
Frequent or late cancellations may result in account suspension.
Refunds (if applicable) are processed according to JoinMeWaka’s internal policy and payment provider rules.
8. Safety and Conduct
Your safety is our priority.
Users must:
Treat co-travelers with respect and courtesy.
Avoid illegal substances, harassment, or discrimination of any kind.
Comply with all traffic and road safety laws.
JoinMeWaka provides tools such as:
SOS Emergency Button for urgent help
Real-time GPS tracking
Trip sharing with friends and family
However, JoinMeWaka cannot guarantee the personal safety or behavior of users.
9. Ratings and Reviews
After each trip, users can rate and review one another.
Ratings help maintain trust within the community.
JoinMeWaka reserves the right to suspend or terminate accounts based on repeated poor ratings or reports of misconduct.
10. Environmental Tracking
JoinMeWaka provides CO₂ reduction estimates to promote eco-friendly commuting.
These numbers are approximate and intended for awareness purposes only.
11. Privacy and Data
JoinMeWaka collects and processes personal data as described in our Privacy Policy.
By using the app, you consent to such data processing, including:
Identity verification
Location tracking during rides
Payment processing and fraud prevention
We never sell user data to third parties.
12. Limitation of Liability
JoinMeWaka acts solely as a platform connecting users.
We are not liable for:
Accidents, injuries, delays, or losses occurring during rides
Misconduct or negligence by users
Disputes between users
Your use of the Service is at your own risk.
13. Account Suspension and Termination
JoinMeWaka may suspend or terminate your account if:
You violate these Terms or applicable laws
You provide false information
You receive repeated complaints or low ratings
You may also delete your account at any time through the app.
14. Updates to Terms
JoinMeWaka may update these Terms periodically.
Continued use of the Service after updates constitutes acceptance of the revised Terms.
15. Contact Us
For questions, feedback, or support, contact:
📧 support@joinmewaka.com
🌐 www.joinmewaka.com