JoinMeWaka Privacy Policy
Last Updated: 17th of October, 2025
Welcome to JoinMeWaka — “Share Your Journey, Save Together.”
Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your information when you use the JoinMeWaka mobile app, website, and related services (“Service”). By using JoinMeWaka, you agree to the terms described in this policy.
1. Information We Collect
We collect information to provide safe, reliable, and personalized ridesharing experiences. This includes:
a. Personal Information
Name, email address, and phone number
Profile photo and gender (optional)
Government-issued ID for verification
Driver’s license, vehicle registration, and insurance details (for drivers)
b. Ride Information
Pickup and drop-off locations
Travel routes, ride history, and shared ride preferences
Trip feedback, ratings, and reviews
c. Device and Technical Data
Device type, operating system, and app version
IP address and mobile network information
App usage analytics to improve performance
d. Location Data
JoinMeWaka collects location data to enable key features such as ride matching, real-time tracking, and SOS emergency alerts. Location data is collected both when the app is open and, with permission, when running in the background to ensure accurate ride tracking.
e. Payment Information
We collect limited payment details necessary to process transactions, such as payment method and transaction ID. Sensitive card information is handled securely by our third-party payment providers; JoinMeWaka does not store full card numbers.
2. How We Use Your Information
We use your data to:
Create and manage your JoinMeWaka account
Verify your identity and documents
Match drivers and passengers for rides
Enable secure payments and process refunds
Provide real-time GPS tracking during rides
Communicate important updates, confirmations, and support messages
Improve user experience and develop new features
Ensure safety, prevent fraud, and enforce our Terms of Service
Track environmental impact (CO₂ reduction estimates)
3. Sharing Your Information
We only share your information when necessary and as described below:
With other users during ride arrangements (e.g., your first name, rating, pickup point)
With trusted third-party service providers for payment processing, verification, analytics, and customer support
With law enforcement or regulatory authorities when required by law or to ensure user safety
We never sell your personal data to advertisers or third parties.
4. Data Security
We use encryption, secure servers, and access controls to protect your data against unauthorized access, alteration, or disclosure. While we take strong measures to safeguard your information, no system can be 100% secure, and you use JoinMeWaka at your own risk.
5. Your Choices and Rights
You can:
Access and update your personal information in your profile
Manage location permissions in your device settings
Request deletion of your account and associated data
Opt out of marketing communications at any time
To make a data-related request, contact us at privacy@joinmewaka.com.
6. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain community safety.
7. Children’s Privacy
JoinMeWaka is intended for users aged 18 and above. We do not knowingly collect data from minors. If we discover that we have collected personal information from a child, we will delete it promptly.
8. Third-Party Links and Services
Our platform may contain links to third-party websites or services. JoinMeWaka is not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app and on our website. Continued use of JoinMeWaka after updates means you accept the revised policy.
10. Contact Us
For questions, feedback, or privacy concerns, please contact:
📧 privacy@joinmewaka.com
🌐 www.joinmewaka.com